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We Build Chatbots

Enterprise Chatbot Development

 
 
 
 
 

We're SmallTalk

SmallTalk helps enterprise customers identify where bots can drive new revenue or bring efficiencies to business processes.  We help pick the platforms, define the feature sets, and create a bot that properly represents your brand.  We aren't a software company.  We don't sell our own bots or platforms.  We are a consultancy 100% focused on helping companies understand how to leverage the power of conversational commerce and engagement.  From strategy to design to development and maintenance, SmallTalk is a full service builder of enterprise-focused chatbots.

 

 

"Chat Apps will come to be thought of as the new browsers: chatbots will be the new Websites"
Jonathan Livingston - CEO Kik

Services

SmallTalk provides turnkey strategy through the development of chatbots. We help client's conceive/vet the idea, build the bot and integrate it with any existing systems.

Strategy

  • Messaging Strategy
  • Platform Selection
  • Use-Case Modeling
  • Analytics and Optimization

Design

  • Persona Design
  • Content Hierarchy
  • Content / Copy Creation
  • Interface Design

Development

  • NLP Integration
  • Custom Feature Creation
  • AI Platforming
  • Machine Learning

Integration

  • E-Commerce
  • CRM/Support
  • Social Media
  • Community

Platforms

SmallTalk will help to decide what the right platform is for your needs.  Once the platforms have been chosen, SmallTalk will design and develop appropriate interfaces for your bot in one or many of the platforms.  

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Chatbots

 

Conversational engagement has become a new and necessary enterprise channel for interacting with customers.  Users evolve where they spend time and how they prefer to engage. Enterprise brands need beautifully designed, easy to use bots that bring efficiency in how a company can market to, sell to, service, and support their customers.  Here at Smalltalk, we build chatbots that work seamlessly with existing systems and drive meaningful business results.  

 

Ecommerce Insurance Chatbot

Goal: Simplify the insurance quoting process and improve the customer acquisition funnel for personal trainer insurance.

Services: Strategy, Design, Development, Integration

Platform: Facebook Messenger

 

 


 

Flic the Movie Chatbot

Goal: Allow users to search for a movie online or through voice to find out where it is available to watch online or in theaters.

Services: Strategy, Design, Development, Integration

Platform: Facebook Messenger and Amazon Alexa

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