We're SmallTalk
SmallTalk helps enterprise customers identify where bots can drive new revenue or bring efficiencies to business processes. We help pick the platforms, define the feature sets, and create a bot that properly represents your brand. We aren't a software company. We don't sell our own bots or platforms. We are a consultancy 100% focused on helping companies understand how to leverage the power of conversational commerce and engagement. From strategy to design to development and maintenance, SmallTalk is a full service builder of enterprise-focused chatbots.
"Chat Apps will come to be thought of as the new browsers: chatbots will be the new Websites"
Jonathan Livingston - CEO Kik
Services
SmallTalk provides turnkey strategy through the development of chatbots. We help client's conceive/vet the idea, build the bot and integrate it with any existing systems.
Strategy
- Messaging Strategy
- Platform Selection
- Use-Case Modeling
- Analytics and Optimization
Design
- Persona Design
- Content Hierarchy
- Content / Copy Creation
- Interface Design
Development
- NLP Integration
- Custom Feature Creation
- AI Platforming
- Machine Learning
Integration
- E-Commerce
- CRM/Support
- Social Media
- Community
Platforms
SmallTalk will help to decide what the right platform is for your needs. Once the platforms have been chosen, SmallTalk will design and develop appropriate interfaces for your bot in one or many of the platforms.
Chatbots
Conversational engagement has become a new and necessary enterprise channel for interacting with customers. Users evolve where they spend time and how they prefer to engage. Enterprise brands need beautifully designed, easy to use bots that bring efficiency in how a company can market to, sell to, service, and support their customers. Here at Smalltalk, we build chatbots that work seamlessly with existing systems and drive meaningful business results.
Ecommerce Insurance Chatbot
Goal: Simplify the insurance quoting process and improve the customer acquisition funnel for personal trainer insurance.
Services: Strategy, Design, Development, Integration
Platform: Facebook Messenger
Flic the Movie Chatbot
Goal: Allow users to search for a movie online or through voice to find out where it is available to watch online or in theaters.
Services: Strategy, Design, Development, Integration
Platform: Facebook Messenger and Amazon Alexa
Peter millar Ecommerce Support Chatbot
Goal: Assist Customers with order tracking, returns, FAQs and more with chatbot on ecommerce site.
Services: Strategy, Design, Development, Integration
Platform: Zendesk Chat, Website