We're SmallTalk
Conversational engagement has become a new and necessary enterprise channel for interacting with customers. Users evolve where they spend time and how they prefer to engage. First offline, then online via web pages, then on their phones via apps and social media. Chat has grown faster than any prior channel. With advances in artificial intelligence and natural language processing, chat is quickly becoming a preferred interface and channel for many users. Call centers, websites, and mobile apps are no longer the only means of interaction.
Enterprise brands need beautifully designed, easy to use bots that bring efficiency in how a company can market to, sell to, service, and support their customers. Bots that work seamlessly with existing systems and drive meaningful business results.
SmallTalk helps enterprise customers identify where bots can drive new revenue or bring efficiencies to business processes. We help pick the platforms, define the feature sets, and create a bot that properly represents your brand. We aren't a software company. We don't sell our own bots or platforms. We are a consultancy 100% focused on helping companies understand how to leverage the power of conversational commerce and engagement. From strategy to design to development and maintenance, SmallTalk is a full service builder of enterprise-focused chat bots.
"Chat Apps will come to be though of as the new browsers: Chat Bots will be the new Websites"
Jonathan Livingston - CEO Kik
Services
SmallTalk provides turn key strategy through development of ChatBots. We help to conceive and vet the idea, build the bot and integrate it into our clients existing systems.
Strategy / Analytics
- Messaging Strategy
- Platform Selection
- Use-Case Modeling
- Analytics and Optimization
Experience Design
- Persona Design
- Content Hierarchy
- Content / Copy Creation
- Interface Design
Bot Development
- NLP Integration
- Custom Feature Creation
- AI Platforming
- Machine Learning
Bot Integration
- Commerce Integration
- CRM Integration
- Community Integration
- Support Integration
Platforms
Depending on the business need, whether the project is internal, what demographic you're trying to reach, and what geography is important for you, SmallTalk will help to decide what the right platform is for your needs. Once the platforms have been chosen, SmallTalk will design and develop appropriate interfaces for your bot in one or many of the platforms..
